This is the fourth fight in my series The Seven Righteous Fights. For an introduction, see The Seven Righteous Fights: Overview. I’m a technical writer, so you knew I’d get here. Documentation is not a secret! I often deal with product and business people who want to put the documentation behind a login. They want...
Usually we think of compound interest as what adds magically to our retirement or makes our student loans last forever. But there is also a compound interest of technical debt, where a project is made harder and more expensive because of early “cost-saving” choices. I think it’s empowering for developers and other people involved in...
This is the third fight in my series The Seven Righteous Fights. For an introduction, see The Seven Righteous Fights: Overview. What can you do that would make your product more extensible, more configurable, easier to put into the ecosystem you are trying to serve? I always explain APIs as a sort of Lego connector...
This week I was at Write/Speak/Code, a conference designed to teach technical women how to excel in other parts of their careers. It was amazing, soul-filling, and sometimes painfully honest. I was asked to mentor a group of nine women for Speak Day. We had a couple hours for them to write and deliver lightning...
This is the second fight in my series The Seven Righteous Fights. For an introduction, see The Seven Righteous Fights: Overview. Contrary to what you may have heard, the internet is not actually a series of tubes connected by guys in ski masks. There are bad actors out there, but your product probably won’t attract...
This is the first fight in my series The Seven Righteous Fights. For an introduction, see The Seven Righteous Fights: Overview. Are you ever planning on selling this to someone in another country? Or someone who doesn’t speak your company’s primary language? I’ll tell you right now: Yes, you are. There’s a big wide world out there,...
In October, I attended HydraConnect. To my relief, it was not a networking event for evil comic book characters, but rather an in-depth conference for people running the Hydra software, which is used in higher education (and other library-like places) to organize digital collections. When I walked in the first day, I didn’t even know that...
I have a guest post up today at Authentic Engine. Using your “whiskers” to detect disruptions Authentic Engine is a consultancy based on emotionally smart management and fostering workplace inclusivity and team emotional safety.