Heidi Waterhouse

A pink-haired white woman on a plane. She is wearing an N95 mask and over-the-ear headphones. Her hair is braided across her hairline, and her glasses are burgundy.

The new normal of staffing, conferences, and work

We have to change how we think about staffing and add in a lot of expensive redundancy. I thought about this originally in the context of in-person events, but it’s honestly true for every part of work and life. We have to change how we do planning and team coordination—not because we’re remote, but because we’re understaffed.

Learning out loud

What have I learned from taking elocution lessons?

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When you stare into the blank page, it stares back at you

I didn’t write The Great American Novel during the pandemic. I’m good with that. Instead, I worked with an amazing team to write the best book we could on how to do technical writing when you are not a technical writer. I finally believe this book is really real, because look, there are pre-order buttons!…

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In which I am cranky about the urban/rural divide

I just came back from a weeks-long trip to the American West. It was amazing, gorgeous. You know what all this beauty has in common? Besides mostly being protected wild areas? Zero bars of cell phone signal. Or maybe like, two bars, depending on whether there was a mesa in the way. We drove almost…

A laptop and an external microphone

Lady Conference Speaker: Home Studio Edition

This is the post about setting up a home studio that I wish I had been able to read before setting up my home studio.

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Semantic meaning is everywhere

Semantic labeling could make our world better, if we valued it. Even our conference slides.

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Your DevRel pipeline

You may already have the DevRel resources you need — check out your support team.

Extremely Online People

I’m writing this the night of January 6, 2021. It won’t be posted tonight, because it’s not what anyone should be paying attention to. It’s useful to me to write something else, think about something other than a coup, a putsch. I am Extremely Online. If you follow me on Twitter, you are already aware…

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The University of YouTube

This week, I learned how to roll out potica dough thin enough to see the flowers on your tablecloth through it. I went from knowing vaguely that engines have carburetors to disassembling my snowthrower and repairing it. Other things I’ve used it for are video game hints for when I’m stuck, adjusting bike disc brakes,…

Monochrome image of someone's hands laying decorative tape between paste-up elements on a newspaper advertising page

From the editorial scrap heap

In 2020, we got some excellent examples of how different approaches to planning, capacity management, and emergency response can make a real difference between a public-health problem and a slow-motion mass-casualty event.

Upcoming appearances

Velocity Berlin
Minneapolis DevOps Meetup
DeliveryConf