Writing

Monochrome image of someone's hands laying decorative tape between paste-up elements on a newspaper advertising page

From the editorial scrap heap

In 2020, we got some excellent examples of how different approaches to planning, capacity management, and emergency response can make a real difference between a public-health problem and a slow-motion mass-casualty event.

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Sharpen the axe with personas

I haven’t been writing much about writing lately, because I have a big! new! exciting! project coming up. I’ll tell you more about that later. However, this weekend I ended up in a twitter conversation about how I get myself unstuck when a piece of writing isn’t working, and I thought I’d share. Abraham Lincoln…

Upcoming appearances

Velocity Berlin
Minneapolis DevOps Meetup
DeliveryConf