Writing

When you stare into the blank page, it stares back at you
I didn’t write The Great American Novel during the pandemic. I’m good with that. Instead, I worked with an amazing team to write the best book we could on how to do technical writing when you are not a technical writer. I finally believe this book is really real, because look, there are pre-order buttons!…

From the editorial scrap heap
In 2020, we got some excellent examples of how different approaches to planning, capacity management, and emergency response can make a real difference between a public-health problem and a slow-motion mass-casualty event.

Sharpen the axe with personas
I haven’t been writing much about writing lately, because I have a big! new! exciting! project coming up. I’ll tell you more about that later. However, this weekend I ended up in a twitter conversation about how I get myself unstuck when a piece of writing isn’t working, and I thought I’d share. Abraham Lincoln…
Upcoming appearances
Velocity Berlin
Minneapolis DevOps Meetup
DeliveryConf