From the editorial scrap heap
In 2020, we got some excellent examples of how different approaches to planning, capacity management, and emergency response can make a real difference between a public-health problem and a slow-motion mass-casualty event.
Sharpen the axe with personas
I haven’t been writing much about writing lately, because I have a big! new! exciting! project coming up. I’ll tell you more about that later. However, this weekend I ended up in a twitter conversation about how I get myself unstuck when a piece of writing isn’t working, and I thought I’d share. Abraham Lincoln…
Minneapolis DevOps Meetup